Can you sue a restaurant or hotel for injury?
All food vendors have a duty of care to protect their guests from injury, whether by other patrons, unsafe environments, or harmful food. Restaurants, hotels and cafes are considered negligent when they fail in their duty of care and when necessary action isn’t taken to prevent injury and illness.
If you’ve been injured or become ill because of negligent actions, you may be entitled to compensation. Common reasons to sue a restaurant, hotel, or cafe include:
- Slips and falls caused by spillages, wet floors, and other slip hazards
- Trips and falls caused by poor lighting, faulty floors, poorly maintained stairways, obstructions and other hazards
- Burn injuries caused by hot water and spilled hot food and drinks
- Food poisoning, when there’s compelling evidence that the restaurant is responsible
- Injuries caused by shattered or broken glass
- Injuries caused by assaults in bars
What type of compensation am I entitled to in a restaurant, hotel or cafe accident?
Injuries at restaurants, hotels and cafes often mean time off work, financial stress, and unplanned expenses for medical treatment. The compensation you may be entitled to depends on your unique situation and how you’ve been impacted, but typically ranges from tens of thousands to hundreds of thousands of dollars. Depending on your situation, you may be entitled to claim:
- Lost income
- Medical expenses
- Travel expenses to and from medical appointments and treatment
- Domestic assistance for help with home duties
- Pain and suffering
- Permanent impairment to cover loss of functionality or limitation of movement
- Future lost earnings
If you’ve received an injury at a restaurant or you’ve been injured in a hotel or cafe, you should seek legal advice as soon as possible to assess your claim. Contact us online using our free online claim checker or call 1800 455 725 to talk to our specialist team of restaurant accident lawyers about starting a compensation claim.
Meet our Restaurant, Hotel and Car Accident Claim Specialists
What happens after your free claim check
Once you’ve completed your free claim check, we’ll arrange a call to talk through your accident with you and wether we think you have a claim. If you decide to move forward, we’ll guide you through each step – from gathering the right information to dealing with insurers and progressing your claim.
A call with our team.
It starts with a conversation where we take the time to understand what’s happened and how it’s affected you, then help you understand where you stand and what your options are.
What to prepare
You don’t need to have everything, but if you have details about the incident, medical treatment, insurance or superannuation, it can help us get started. We can guide you on anything else needed.
How fees work
There’s no upfront cost to get advice, and if we take on your claim, it’s on a no win, no fee basis, meaning you don’t pay our legal fees unless your claim is successful.
Why Clients Choose LHD Lawyers
Choosing a lawyer is about more than legal outcomes — it’s about feeling safe, informed, and genuinely supported throughout a process that can be long and uncertain.
No upfront costs
We operate on a no win, no fee basis, so you can pursue your claim without any financial risk. You only pay if we win.
You’re not just a case
We take time to understand you as a person, what happened, and how the injury has affected your life. No case is too big or too small.
Real people. Real results.
With 35 years of experience and a 99% win rate, we have helped thousands of Australians secure compensation that made a real difference.
Support that fits around you
We work around you, whether that is in person, by phone or by video. If you cannot travel, we can come to you at home or in hospital.
Complex cases, handled properly
Not every claim is simple, and we do not treat it as if it is. Our team has the experience and depth to handle complex and serious matters.
National strength. Personal approach
We operate nationally, bringing specialist expertise to every client. Your case is always handled by local lawyers who know your state.
FAQs
How do you get compensation for food poisoning?
If you’ve become ill due to food poisoning caused by a restaurant, hotel or cafe, you may be eligible for compensation under public liability law. Your food poisoning claim will need to prove:
- That the restaurant, hotel or cafe is at fault
- The company responsible failed in their duty of care
- As a result of the company’s negligence, you were hurt and suffered a loss
Whether you have a food poisoning claim depends on several factors, including how severe your illness is and its impact on your life. If you’re experiencing persistent symptoms (such as vomiting, diarrhoea, fever, headaches, nausea or abdominal pain), and you believe your illness was caused by negligence at a restaurant, hotel or cafe, you may be able to make a public liability claim. Contact us online using our free online claim checker or call 1800 455 725 to talk to our experienced restaurant accident lawyers for an obligation-free initial consultation.
What are the steps to a successful restaurant, hotel or cafe injury compensation claim?
At LHD Lawyers, our specialist restaurant accident lawyers have a long history of helping everyday Australians receive the compensation they deserve. Steps that our team often take to ensure your case is successful include:
- Gathering evidence and information of your accident; this may include photos, video footage, witness statements and accident reports
- An injury assessment performed by a doctor to gain medical evidence, such as scans and x-rays, to show what injuries you suffered in the accident
- Communicating with the relevant public liability insurer to encourage acceptance of liability and agreement on a settlement
- If the insurer rejects liability and we’re unable to settle out of court, we may need to take court action to receive your compensation.
What evidence will I need to support my restaurant, hotel or cafe accident claim?
The following evidence may be required to support your claim:
- Details of all events relevant to the accident
- Names and addresses of witnesses
- Photos and videos of where you were injured
- Photos of your injuries
- Details of work absences caused by your injury
- If a defective product was involved, make sure to keep the product
- Details of visits to doctors, chiropractors, physiotherapists and other medical practitioners for treatment and follow-up visits
- Invoices and receipts for medical and treatment expenses
- Details of assistance provided by friends and family
- Documents showing loss of earnings and earning capacity, including wage slips, group certificates, income tax returns (for six years before the accident and each year after), references and resumes.
Contact our experienced team at LHD Lawyers to discuss your restaurant injury claim with a specialist restaurant accident lawyer and learn more about what evidence you may need to support your claim.
Are operators liable if there’s an assault caused by another patron at a restaurant, hotel or cafe?
If you’ve been injured at a restaurant, hotel or cafe by another patron, operators can be liable in some circumstances.
The venue itself, or the venue’s security company or management, can be deemed liable if they unreasonably failed to prevent the assault and injury. It often needs to be shown that one of the following occurred:
- The number and distribution of security personnel was inadequate for the number of patrons
- The amount of time building up to the assault was sufficient enough to be detected and prevented by security or staff
- The attacker was previously exhibiting signs of intoxication or behaving unruly or violently, and nothing was done by security or staff to remove them from the premises
If you’re unsure if an operator is liable for an injury you sustained by another patron at a restaurant, hotel or cafe, contact our specialist team of restaurant accident lawyers today for an obligation-free consultation.
See other related claims
If you’re looking for more information on public liability compensation claims, we have a wealth of knowledge from our expert team of compensation lawyers for you to explore.We’re here to help
Contact us today for free online claim checker and we can help get your life back on track.