New Enquiry Advocate

About Us

We are a national leading law firm specialising in personal injury claims that affect every day Australians and we have over 30 years’ experience in this field.  We strive to find people that are motivated and passionate about what they do, that love working in a team environment and have great interpersonal skills and initiative.

How to Apply?

If you’re interested in this opportunity and would like further details, please send an email attaching your resume to talent@lhd.com.au  and quote the Job Ad Title and the State you are in, in the subject line to be considered for this exciting position.

The Role

The New Enquiry Advocate is a key role within our New Enquiries Team, acting as the first representative of our LHD Brand to potential clients in a predominantly phone-based role. This role is all about providing a connected and empathetic service experience, actively listening to our potential clients, accurately capturing the details of their personal injury and impacts and guiding potential clients through our LHD process.

Centralised in our Sydney Head Office, the New Enquiries Team serve customers nationally across Australia, and collaborate internally across a broad team of professional and self-motivated team members, including our in-house Solicitors.

Responsibilities

• Responsible for processing new client enquiries
• Open and close client files and update client service database as needed
• Engage with potential clients via phone/email/SMS to obtain enquiries and relevant supporting information
• Action enquiries within delivery time frames and provide resolutions aligned to set SLAs
• Facilitate between potential clients and Solicitors, including provision of feedback and advice outcomes
• Book new client appointments nationally
• Ensure responses are provided to potential clients within set SLAs
• Proactively raise with team and management any issues that impact our ability provide the best experience to our potential clients
• Ensure data accuracy when updating records for all interactions made/taken
• Administration functions including filing, printing, saving correspondence, copying, scanning and filing of paper and digital files
• Actively assisting the team to ensure efficient work practices are maintained

Location

Sydney Office